Refund policy


Returns
We are happy to accept returns of purchases made online within 30 days of your original purchase. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it with the original labels still attached. 

To complete your return, we require details of your name and online order number.

If you chose to place your order over the phone then we will need your name and contact telephone number as we will need to process a refund manually and contact you to do so. 

Refunds  
Once your return is received the items will be inspected and if approved, your refund will be processed promptly. We aim to process refunds by the close of play the following business day after receipt and a credit will automatically be applied using the original method of payment. We pride ourselves on refunding very quickly however please allow 5-7 working days after you receive an email notification that the refund has been processed for the funds to appear in your account. Unfortunately this is out of our control, but experience has shown that the funds are released almost immediately in most cases. 

If you paid by gift card the cost of the item will be refunded on to the gift card. 

If you have any concerns about your return, please contact us at info@joygroupinc.com 

Please be advised we are only working Monday to Friday presently so refunds are only processed on those days. 

Exchanges  
If you would prefer to choose an alternative item, please return your original purchase for a refund and order the replacement items as a separate order on our website. This is easier for us to process and as we don't have large quantities of each item it means you'll have a greater chance of being able to choose the item you wish. 

Shipping

To return your purchase, please mail the item(s) to:

TN1! Store , 13 Arnon Street, Ramat Gan, Israel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.